Refund policy


Your legal right to cancel

You have a legal right to cancel your order within 14 days of receiving it, for any reason, without giving one.

To cancel, tell us before those 14 days are up. Email support@avarmi.com with your order number and a clear statement that you are cancelling. You can use the form at the bottom of this page, but you do not have to.

Send the goods back within 14 days of telling us. We refund you within 14 days of receiving them back, or of you showing us proof that you have sent them, whichever comes first.

You may handle the goods as you would in a shop — enough to see what they are and whether they work. If you go beyond that and the goods lose value as a result, we may deduct that lost value from your refund. A spare filter cartridge that has been used cannot be resold, so if you return one, we may deduct its value.

Our 100-day promise

On top of your legal rights, we give you 100 days from delivery to change your mind. This is our own promise, not a legal requirement, and it comes with two conditions:

  • the shower head comes back complete and clean, in a condition we could reasonably resell;
  • the original packaging comes back with it.

Trying the shower head is fine — the cartridge already fitted inside it does not count against you.

Between day 15 and day 100 we refund what you paid for the goods you return. Days 1 to 14 are covered by your legal right above, which is stronger and takes priority.

Filter cartridges

Spare cartridges that have been used cannot be returned or refunded under our 100-day promise, because they cannot be resold. Unused spare cartridges in their original packaging can be returned in the normal way.

This does not affect your rights if a cartridge arrives faulty or damaged.

Return postage

If you are changing your mind, you pay to send the items back to us. We recommend a tracked service: until the parcel reaches us it remains your responsibility, and we cannot refund what does not arrive.

We do not charge a restocking fee.

If something is faulty or arrives damaged

This is not the same as changing your mind, and it costs you nothing.

Email support@avarmi.com within 30 days of delivery with your order number and a photo. We will replace the item or refund you in full, and we cover the cost of sending it back.

After 30 days you remain covered by the Consumer Rights Act 2015. Contact us and we will repair, replace or refund as the Act requires.

How to start a return

  1. Email support@avarmi.com with your order number and what you are sending back.
  2. We reply within one working day with the return address.
  3. Post it back and keep your proof of postage.
  4. We refund to your original payment method within 14 days of the parcel arriving. Your bank may take a further 3–5 working days to show it.

Model cancellation form

You do not have to use this — an email is enough.

To: Avarmi, 109 Barclay Way EH54 8HA Livingston West Lothian Scotland, support@avarmi.com

I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on: ______
Name: ______
Address: ______
Order number: ______
Date: ______

Contact

Avarmi
109 Barclay Way EH54 8HA Livingston West Lothian Scotlandsupport@avarmi.com

Avarmi is a trading name of Greensign.